FAQ

Yes, all physical products sold on Trendy Indeed are 100% brand new and unused unless otherwise stated.

Please refer to the Size Chart provided on the product page for accurate sizing references. Kindly note that due to manual measurement and slight differences in materials, a variation of 1–3 cm may occur.

If you received the wrong size and would like to request a return or exchange, please email us at info@trendyindeed.com. (Terms and conditions apply.)

All items are subject to stock availability.

For preorder items, in the rare case that an item becomes out of stock or is no longer in production, we will issue a full refund accordingly. To secure your preorder, we recommend completing payment within 3 business days. Please note that unpaid orders will not be processed.

For in-stock items, we strive to update our inventory daily to minimize the chances of items being out of stock.

We accept size exchanges only if the wrong size was sent. Please ensure you double-check the size chart provided on the product page before placing your order.

If you received the incorrect size, please contact us at info@trendyindeed.com within 3 days of receiving your item.

Please note that shipping costs for returning and resending the item will be borne by the buyer. (Terms and conditions apply.)

Preorder items may have different arrival times depending on the product type:

• Customized items (e.g., bags and pencil cases) typically require 3–4 weeks for processing and delivery, as most are made to order.

• Other items, such as apparel and electronics, usually have an estimated delivery time of 10–15 days.

Please note that items are shipped individually, and combining orders may result in longer shipping times. We appreciate your patience and understanding.

Yes, you can. However, please note that combining orders may result in longer shipping times, as all items will be shipped together once the preorder item is available.

Orders are processed within 3 working days upon successful payment.

Please note that if payment is not received within 3 days, the order will be automatically cancelled.

Additionally, orders and payments made after 10:00 PM will be considered as part of the next business day’s transactions.

After completing your payment, you will receive a confirmation email with your order details. If you do not receive an email within 24 hours, please check your spam folder or contact us at info@trendyindeed.com.

You can enter your discount code during checkout in the designated promo code field. Only one code can be used per order unless otherwise stated.

If you notice an error in your shipping address, please contact us immediately at info@trendyindeed.com. Once an order has been processed or shipped, we may not be able to make changes.

After completing your purchase, you will receive a download link via email. You can also access your files directly from the order confirmation page.

Please check your spam or junk folder first. If it’s not there, contact us at info@trendyindeed.com with your order number and we’ll resend the download link.

Yes! All of our digital downloads are print-ready and formatted for standard home printers. We recommend using high-quality paper for best results.

The file format varies depending on the product. Some items may include PDF, JPG, or PNG formats, while others may include only one or two of these. Please refer to the specific product description for exact file details before purchasing

Due to the nature of digital products, all digital sales are final and non-refundable. Please ensure you review the product details carefully before purchasing.

Our digital products are for personal use only. Sharing, reselling, or distributing the files is strictly prohibited.

Local Shipping (Singapore):
We use standard courier services such as J&T, Ninja Van, or SPX for local deliveries.
We highly recommend choosing courier shipping, as it includes tracking. Please note that we cannot be held responsible for lost or delayed items sent through non-traceable and non-compensable methods.

International Shipping:
At the moment, we only ship physical items within Singapore.
We are working on expanding our shipping services and will provide updates when international shipping becomes available.

Digital items, however, are available for worldwide purchase and instant download.

Yes, tracking details will be provided via email once your order has been shipped using a traceable courier service. If you haven't received tracking after the estimated processing time, feel free to contact us.

• All sales are final. Once payment is processed, orders cannot be canceled, exchanged, or refunded.

• For incorrect sizing, please contact us at info@trendyindeed.com. (Terms and conditions apply.)

• For preorder items, if a product is out of stock or discontinued, a full refund will be issued.

• If you receive a damaged item, please email us at info@trendyindeed.com with your order details and photos of the item. (Terms and conditions apply.)

We regret to inform you that order cancellations are not permitted once an order has been placed and confirmed. Please review your items carefully before completing your purchase.

We accept the following payment methods for your convenience:

• PayPal

• Mastercard / Visa

• Bank Transfer

• PayLah

• PayNow

• Singtel Dash

Please ensure payment is completed within 3 business days to avoid order cancellation.

Yes, we use secure payment gateways and data encryption to ensure your information is protected at all times. Your privacy and security are our top priorities.